Case studies

Challenge: Customer called about water damage showing on the wall and ceiling below an upstairs shower. The source was not obvious from downstairs, so the tray and enclosure needed checking before more damage spread.

Solution: Investigated the shower tray and found the existing silicone had failed and pulled away from the tray, letting water escape during use. Fully removed the old sealant, cleaned the area back properly, then re-applied fresh white silicone around the tray and a beige vertical corner seal to colour-match the tiles.

Result: Leak path stopped, shower tray left watertight again, and the finished seal matched the bathroom far better than a standard all-white bead.

Challenge: Customer woke to water pouring through a kitchen ceiling at 6am after a 15mm copper pipe under the upstairs floorboards split overnight. Mains needed isolating fast before further damage.

Solution: On site within 40 minutes. Isolated the mains, lifted two floorboards to expose the burst, cut out the failed section and re-piped in a single soldered run. Pressure-tested the system and dried down the area.

Result: Leak fully resolved in under 3 hours. No further water ingress. Insurance-ready photos and report supplied to the customer.

Challenge: A dated 90s suite with a corner bath and weak shower. The family wanted a walk-in rain shower, double basin and concealed cisterns — within a tight 1-week window.

Solution: Coordinated tiler and electrician alongside our plumbing. Re-routed waste runs, fitted Hansgrohe thermostatic shower, wall-hung WC with Geberit frame, and twin Vitra basins.

Result: Finished on schedule. Pressure-tested, fully sealed, walked customer through 12-month workmanship guarantee.

Challenge: Ceiling stain growing in the kitchen below a tiled bathroom. Three previous tradesmen had failed to locate the leak. Insurance asking for evidence before authorising repair.

Solution: Pressure-tested the cold feed (clear), then thermal-imaged the bathroom floor — pinpointed a pinhole leak on a 15mm copper feed to the basin. Lifted two tiles only, repaired with soldered joint, re-tiled.

Result: Leak fixed in 4 hours, no further water ingress, insurance-ready report supplied. Customer's insurance reimbursed the full job.

Challenge: 9-radiator home with 4 rads stone cold despite a 4-year-old Vaillant boiler. Heating engineer had previously recommended a £4k system replacement.

Solution: Full MagnaCleanse power flush across all 9 radiators and the boiler. Dosed with Sentinel X100 inhibitor and fitted a MagnaClean filter.

Result: All 9 radiators back to full heat. Customer saved over £3,500 vs the recommended system swap.